Verification Questions
Ask these first, before discussing any work:
- "Are you licensed for this work, and can you provide proof?" Licensing requirements vary by trade and locality; ask what license applies to your job and verify it.
- "Do you carry liability insurance and workers' compensation, and can you show current certificates?" This protects you if something goes wrong on your property.
- "Who actually performs the work: your employees or subcontractors?" Both models are legitimate; you deserve to know which one is showing up.
Diagnosis and Scope Questions
- "What did you find, and can you show me or explain the failed part?" A diagnosis you cannot see or understand is a leap of faith you should not have to take.
- "Is this failure isolated, or a symptom of a bigger problem?"
- "What are my options, and what does each one cost in writing?" Repair often has tiers; replacement always has alternatives.
- "What happens if we do nothing?" Sometimes monitoring is a legitimate choice; sometimes it is dangerous. The answer reveals whether the urgency is real.
Pricing Questions
- "Is this quote flat-rate or time-and-materials?" Know which model you are agreeing to.
- "What is included in this number, line by line?" For installations: equipment, labor, line set, pad, disconnect, thermostat, duct modifications, permits, haul-away.
- "Are there after-hours or emergency rates, and what are they?" Ask before the truck rolls, not after.
- "What would change this price?" Hidden conditions happen; the honest answer names the likely ones upfront.
Warranty and Follow-Through Questions
- "What warranty do you offer on your labor, and what does the manufacturer cover on parts or equipment?" These are two different warranties; get both in writing.
- "What maintenance keeps the equipment warranty valid?"
- "If the repair does not hold, what happens?"
Red Flags
- Pressure to decide immediately on a large purchase.
- Quotes given for replacement without inspecting the existing system.
- Reluctance to provide licensing or insurance documentation.
- Cash-only demands or large upfront payments before work begins.
- Guarantees of specific savings or outcomes no one can honestly promise.
When you are ready to have this conversation, call to connect with an independent contractor in the Des Moines area. The about page explains this website's connection model and why the verification step belongs to you.